Privacy policy
Data controller
The person who owns Rapio. Their full identifying details (name, tax ID and address) will be published in the legal notice once the activity is registered. In the meantime, for any privacy matter, email contacto@rapio.es.
What data we process
If you use the contact form, we process your name, your email and the message you write. The form automatically adds the page you're writing from and, when present, the visit's campaign parameters (UTM) and the channel you came through. If you'd rather email us directly at contacto@rapio.es, we process your email and the content of that message.
What we use it for
To reply to your enquiry and, if you want to go ahead, manage the business relationship: we store the contact in our contact-management tool (CRM) for follow-up. The origin of the visit tells us which channels bring enquiries. We don't use your data for any other purpose. Site usage statistics (Google Analytics) are a separate processing that only runs if you accept cookies and doesn't include form data.
Legal basis
Whether you use the form or email us directly, we process your message under legitimate interest in answering your enquiry (art. 6.1.f GDPR): you contacted us and a reply is what you expect. Before sending the form we ask you to confirm you've read this policy. For Google Analytics the basis is your consent (art. 6.1.a), which you give or refuse in the banner and can withdraw at any time.
Who else sees your data
To provide the service we rely on technology providers that process data on our behalf: web hosting, contact-form delivery, email, contact management (CRM), internal team messaging (where each new contact is announced, with your name, your email and the start of your message) and the infrastructure that automates recording it, and — if you accept cookies — web analytics (Google Analytics). One of these providers doesn't publicly detail where it processes or how long it retains contact-form submissions; if you'd rather avoid that, email us directly at contacto@rapio.es instead of using the form.
If your data leaves the European Union
Several of these providers are US companies or may process data outside the European Economic Area. Google (Analytics) states that it relies on the EU-US Data Privacy Framework and the European Commission's standard contractual clauses; if you'd rather it didn't run, reject cookies in the banner. We haven't been able to verify which safeguards the contact-form delivery service applies, which is why we offer emailing contacto@rapio.es directly. We don't claim an exclusive EU residency we can't guarantee.
How long we keep it
Messages that reach us through the form or by email, for as long as the conversation lasts and up to 2 years afterwards, in case you get back in touch; you can ask us to delete them sooner. In Google Analytics, the property is configured to keep event data for 2 months and user-level data for 14 months.
Your rights
You can request access, rectification, erasure, objection, restriction and portability of your data by writing to contacto@rapio.es. If you believe we haven't handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (aepd.es).
Analytics and cookies
If you accept cookies in the banner, we use Google Analytics to see how many people visit the site and which pages they view, in aggregate. If you reject it or don't answer, Analytics never runs: no Google script is loaded. You can change your choice anytime with the «Cookie settings» button in the footer. Full detail on each cookie is on the Cookies page.
Public Pipeline demo
The demo at rapio-demo-pipeline.vercel.app lets you enter example data to try Rapio Automation's contact validation and scoring feature. The details you enter (name, email, company and message) are processed automatically to generate the result shown on screen: the email is checked with an external address-verification service and an AI model from an external provider may be used to score the contact. The score is indicative and generated without prior human review. If it comes out high, the Rapio team gets an internal alert with the name, company, email and the reasoning behind the score. To limit abuse we store the email, the IP address when available and the date of each submission. These providers may process the data outside the European Union, and we don't offer a guaranteed automatic deletion period. Trying the demo doesn't create a customer record or sign you up to any mailing list. Use your own email and example data: don't enter confidential information or other people's personal data. To ask about this processing or request deletion of your demo data, email contacto@rapio.es. The preview isn't evidence of real client results. Opening the booking link takes you to Calendly, subject to its own privacy notice; the data you entered in the demo isn't sent through that link.
Note
This page covers the corporate website and, in the section above, the public Pipeline demo. Rapio's client applications, such as Rapio Salón, have their own privacy policy.